RefundPolicy

We offer a full refund within 14 days of purchase if the software does not function as described on your system. We want you to be completely satisfied with your purchase.

Before requesting a refund, we encourage you to contact us so we can attempt to resolve any issues you are experiencing. Many problems can be solved quickly with support.

Refunds are available when:

• The request is made within 14 days of the original purchase date
• The software does not function as described on your system
• You have contacted us and allowed us to attempt to resolve the issue

We reserve the right to decline refund requests that do not meet these criteria, including requests made after 14 days or where the software is functioning correctly.

All Schepsworx software includes a free 14-day trial period with full functionality. We strongly encourage you to use the trial period to evaluate the software before purchasing. This helps ensure the software meets your needs before you commit to a purchase.

To request a refund, please contact us at info@bouncefactory.net with:

• Your order number or the email address used to purchase
• The product you purchased
• A brief description of the issue you experienced

We aim to respond to all refund requests within 2 business days. Approved refunds are processed by Paddle and typically appear within 5-10 business days depending on your payment method.